This policy explains when you can cancel an order and how refunds work. It forms part of our Terms and Conditions.
1. Cancelling an order
You can cancel a print order from My orders in the app or on this website as long as it is still waiting in the shop's queue (status Order placed / In queue). Cancelling at this stage refunds the full amount you paid, including any convenience fee.
Once the partner shop's printer has started the job (status Printing or later), the order can no longer be cancelled, because paper and ink have already been used. In line with section 7 of our Terms and Conditions, all sales are final from that point.
2. How refunds are paid
Refunds are issued through PhonePe to the UPI account, card or bank account you paid with. We never refund in cash or to a different account.
PhonePe and your bank usually credit the amount within 5 to 7 working days. If a refund has not reached you after 7 working days, write to us with your order number and the PhonePe transaction id and we will follow it up.
3. Failed or pending payments
If money was deducted but your order shows Payment failed, the payment did not reach us and no job was sent to the shop. Such amounts are reversed automatically by PhonePe or your bank, normally within 5 to 7 working days.
If the payment shows as pending, wait a few minutes and check My orders again before paying a second time. Pending payments either succeed (and the order starts) or are reversed; they are never charged twice by us.
4. Problems with a printout
Each partner shop prints exactly the settings you chose: copies, colour or black and white, single or both sides, page size and page ranges. Please check the preview and the bill before you pay.
If a printout is damaged, incomplete or does not match the settings you selected, tell the shop at the counter or contact us within 24 hours of collection with your order number and a photo. Where the fault is ours or the shop's, the shop will reprint the job or we will refund it.
5. Reward points and coupons
When a cancelled order used reward points or a coupon, the points are returned to your balance and the coupon becomes usable again. The cash part of the refund follows section 2.
6. Contact
Email support@printanywhere.in or call +91 91680 81867 (10 am to 7 pm IST, Monday to Saturday). Please include your order number, the shop name and the PhonePe transaction id so we can resolve it quickly.